Refund policy

Table of Contents

1. Returns Policy

For any queries before proceeding with returns, refunds, or exchanges, please contact us via email or WhatsApp. Our Returns Policy ensures a straightforward process:

  • Returns are accepted within 14 days after the order is delivered.
  • Items must be unworn, unwashed, and in original condition with all tags attached.
  • A copy of the invoice must be included with the return, and the reason for the return should be mentioned.
  • Customers are responsible for return shipping costs and should use a reliable courier or registered post.
  • Delivery charges and handling fees are non-refundable.
  • We do not accept returns for undergarments for hygiene reasons.
  • To initiate a return, email us at care@libanostore.com or contact us via WhatsApp at +92 328 499-9938.

2. Exchange Policy

If you need to exchange an item, please follow these guidelines:

  • Exchanges are accepted within 14 days of the delivery date.
  • Items must be unworn, unwashed, and in original packaging with all tags intact.
  • Customers must return the product via courier or registered post at their own expense.
  • Delivery and handling charges are non-refundable.
  • Depending on your location, the exchange process may take additional time.
  • We recommend using a trackable shipping service as we do not guarantee receipt of returned items.
  • Undergarments cannot be exchanged or returned.
  • For exchange-related queries, contact us at care@libanostore.com or via WhatsApp at +92 328 499-9938.

3. Refund Policy

At Libano, we ensure a simple and clear refund policy:

  • We do not offer cash refunds.
  • Refunds are provided in the form of store credit or exchange.
  • Returns must be made within 14 days and comply with our return policy requirements.
  • Shipping, handling, and associated fees are non-refundable.
  • For your protection, we recommend using a trackable shipping service.
  • We do not accept undergarments for returns or refunds.
  • If you have questions about our refund process, email us at care@libanostore.com or contact us via WhatsApp at +92 328 499-9938.

4. Contact Us

For any assistance regarding returns, exchanges, or refunds, reach out to us:

We are here to help and ensure a seamless shopping experience with Libano!